- Capturing customer feedback across all channels with the latest technology
- Including feedback from prospects in such a way that they become customers
- Understanding customer satisfaction levels of those that don’t provide feedback
The CX industry is changing. Consumers expect immediate, personalised, and convenient experiences, and only those organisations prepared to satisfy these expectations will be positioned for success as the industry evolves. The impact of your CX programme should consider multiple facets of your organisation’s performance, from customer satisfaction and loyalty, financial return, employee experience, to executive engagement.
High-performing, CX-centric companies are responding to market changes by:
- Increasing loyalty through enhanced emotional connections with their customers.
- Elevating organisational knowledge and ROI by connecting feedback programmes and insight.
The fifth annual CXForum in London will help you succeed in both of these areas. CX practitioners will showcase best practices to leverage customer and employee feedback as well as operational data to proactively manage and optimise customer relationships, attract more new customers, increase retention and as a result business performance.
We invite you to expand your network and discuss the latest CX trends and tools with experts and executives from top companies at one of the largest customer experience conferences in the UK. The insight you gain at this conference will enable you and your employees to act even faster, more efficiently and more customer and employee focused.
We look forward to welcoming you in London!
CXForum, London brings together CX leaders to share their personal insights and tools that deliver high-impact CX. Learn how to…
We are currently building the agenda. So please check in regularly.
At CXForum, London join our interactive workshops on the 8th October, where you will have the opportunity to discuss today’s most pressing CX challenges and opportunities with your peers and other CX experts. Tickets are limited maintain workshop group discussion integrity. So do book early. An email will be sent mid-September to all registrants that have purchased a “Workshop + Conference” ticket to sign-up for the workshop of their choice.
You are just a few steps away to participate at one of the leading customer experience conferences in London. Choose whether you want to participate on just the conference day on the 9th October or whether you also want to join the interactive workshops the day before.
WHY ATTEND CXFORUM 2019?
Hear the Voices of the Attendees from our CXForum 2018.
“I liked the fact that this was not one long sales pitch! The case studies from a variety of companies and industries were really useful to challenge my thinking about how my own firm can improve the customer experience, and these were well complemented by presentations covering broader trends and themes in customer experience.”
“Speakers were exceptional. It was really helpful to hear real life case studies so that I can apply these in my own company. Derek’s workshop [on Customer Journey Mapping] was excellent. He really connected with the group and brought the workshop to life. Networking opportunities were really good. I met some very interesting people and will continue to connect with them as we proceed through our customer experience journey. ”
“Venue was fantastic. The agenda was well thought through and most speakers were engaging. It was also helpful to have time to meet with some of the speakers 1:1.”
“The brand , CX (i/e Customer Experience) was endorsed strongly throughout and left me with a key message to do similar within my business. A very professional conference, with some interesting takeaways.”
“Overall the event was excellent and organised extremely well. A great balance of speakers across different areas.”
“Range of topics under the CX “umbrella”. Some thought provoking , future thinking presentations and also some – down to basics best practice stuff to implement back in work.”
“I’m here because I love to be amongst other CX professionals to share my story and get feedback on what we are doing.”
“We are shaping the future of what this discipline looks like at conferences like these. As peers in the industry, we need to work together to define what best practice is to get a seat at the table with executives and the board.”
We look forward to welcoming you at this great central venue. It is well connected with the closest stations being King’s Cross & St. Pancras (National Rail and various tube lines), Euston (National Rail, Hammersmith & City, Metropolitan, and Circle Line), Warren Street (Victoria and Northern Line) and Regents Park (Bakerloo Line).