Delegates
Days
Best Practices
Workshops
The CX industry is changing. Consumers expect immediate, personalised, and convenient experiences, and only those organisations prepared to satisfy these expectations will be positioned for success as the industry evolves. The impact of your CX programme should consider multiple facets of your organisation’s performance, from customer satisfaction and loyalty, financial return, employee experience, to executive engagement.
High-performing, CX-centric companies are responding to market changes by:
The fifth annual CXForum in London will help you succeed in both of these areas. CX practitioners will showcase best practices to leverage customer and employee feedback as well as operational data to proactively manage and optimise customer relationships, attract more new customers, increase retention and as a result business performance.
We invite you to expand your network and discuss the latest CX trends and tools with experts and executives from top companies at one of the largest customer experience conferences in the UK. The insight you gain at this conference will enable you and your employees to act even faster, more efficiently and more customer and employee focused.
We look forward to welcoming you in London!
Stephan Thun
CEO International
Customer Experience
Customer Insight
Market Research
Marketing & Sales
Touchpoint Management
Quality & Service Management
IT Management
Loyalty Management
Customer Intelligence Analysts
CXForum, London brings together CX leaders to share their personal insights and tools that deliver high-impact CX. Learn how to…
At CXForum, London join our interactive workshops on the 8th October, where you will have the opportunity to discuss today’s most pressing CX challenges and opportunities with your peers and other CX experts. Tickets are limited maintain workshop group discussion integrity. So do book early. An email will be sent mid-September to all registrants that have purchased a “Workshop + Conference” ticket to sign-up for the workshop of their choice.
We are currently building the agenda. So check in regularly for updates. You can download the most current version below.
Leading practioners, industry thought leaders and MaritzCX experts – all in one place
Cowry Consulting
We are the science behind customer experience. Cowry Consulting transforms customer experiences to help companies attract, keep and grow customers at a lower unit cost. We are experts in designing experiences to change behaviour, and we make every interaction count. We solve business problems using behavioural science, build the capability within your organisation to do the same, and accelerate your growth with innovation. Since 2016 we’ve helped our clients such as Aegon, Fidelity, Quilter, Stanard Life, Saga Group, Legal & General, TSB, Morgan Sindall, Sky, Tesco, Sainsbury’s and Amazon. In that time, we’ve delivered ROIs of £37:£1, boosted NPS by 15 points, and trained over a thousand people.
Living Lens
LivingLens is the friendly tech company that enables better, richer insight and greater business impact. We work with the world’s best brands, to turn video (and other multimedia) into valuable stories, data and insight. Our leading video intelligence platform enables the capture of multimedia content, the extraction of meaningful data within that content, clever ways to analyze that data using AI and machine learning, and easy ways for our clients to build powerful consumer stories to activate change in their businesses.
HappyOrNot®
HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and has collected and reported on over one billion feedback responses. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.
CX Network
CX Network was established to support professionals working to close the experience gap by offering content that guides users towards revolutionizing the customer journey. Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at our events.
You are just a few steps away to participate at one of the leading customer experience conferences in London. Choose whether you want to participate on just the conference day on the 9th October or whether you also want to join the interactive workshops the day before.
until 31st May 2019
plus VAT
plus VAT
until 31st August 2019
plus VAT
plus VAT
Hear the Voices of the Attendees from our CXForum 2018.
We look forward to welcoming you at this great central venue. It is well connected with the closest stations being King’s Cross & St. Pancras (National Rail and various tube lines), Euston (National Rail, Hammersmith & City, Metropolitan, and Circle Line), Warren Street (Victoria and Northern Line) and Regents Park (Bakerloo Line).
